Screen recorder for customer support
Record a quick walkthrough that answers the ticket: where to click, what to change, and send one private link. The customer follows along at their own pace and leaves a timestamped reply the second something doesn't match, so you close it in one round.
Three steps, all async. You record the fix once, and the reply sends itself with the numbered steps attached and replies turned on.
A minute over the real screen: click here, change this, done. The customer sees exactly where to go.
The clicks come out as numbered steps and captions the customer can skim, translate, or paste into a ticket.
Video, captions, steps, and a reply thread on one page. The customer skips to the step and replies on the exact moment.
Customers skip to the step they're stuck on, drop a reply or a reaction right on the frame, and you both jump straight to that moment. No "which screen?", no ten-message thread.
A walkthrough of the real screen beats a wall of numbered text. Customers watch at their pace and replay the step they missed.
show > tellCustomers leave timestamped replies and reactions right on the frame. Click one and the video jumps to that step, so the thread stays on one link.
reply at 1:20The same "how to fix the invoice" reply drops into the next identical ticket. Build a library of answers instead of retyping them.
answer = assetFree to start, and no account needed until you want to share. Record the fix once, and the customer is unblocked and replying on their own time.