Cut support resolution time
The reply that does not
need a follow-up.
Typed instructions fail at step four, the customer writes back, and now one ticket is five. A recording of the actual fix, with clicks zoomed and narrated, closes it in one round.
Why video replies close
tickets faster.
A wall of steps asks the customer to translate your words into their screen. A recording removes the translation.
They see the real screen
Auto-zoom follows your clicks, so "the Billing tab" is unambiguous. The customer watches the exact fix on the exact screen.
Written steps ride along
Moonshot drafts the step list from your narration, so the link carries both the video and the text version.
They reply on the video
If something does not match their screen, the customer leaves a timestamped reply at that exact second, not a vague "it did not work."
You know if it landed
Viewer analytics show whether they watched and where they stopped, before they even reply.
Answer it once.
Reuse it forever.
Stop retyping the same twelve steps. Turn every fix into a reusable answer with a link that stays current.
One private link per fix
Each recording gets its own private link you can drop into any ticket, today or next quarter.
drop in any ticketReplace once, updates everywhere
Recorded a better version? Replace the video and every link you ever sent shows the new one.
same link, new takeManaged links, kept private
Set an expiry or a password on sensitive walkthroughs, so confidential fixes stay controlled.
password & expiryRead the ticket.
Send the fix.
Three steps, all inside the workflow you already use for support.
1Record the fix
Read the ticket, hit record, and perform the fix while explaining it out loud.
2Moonshot writes the steps
It transcribes the take and drafts the written step list to ride along with the video.
3Paste one link
Drop the link into the ticket. Analytics confirm they finished, or answer their timestamped reply on the exact frame.
Faster resolution, answered.
Does the customer need to install anything?
No. The link opens in any browser, with captions and the step list.
Can I keep walkthroughs confidential?
Yes. Private and unlisted visibility, plus managed links with passwords and expiry dates.
What if the fix changes after a product update?
Re-record and replace. The link stays the same, so old tickets keep pointing at the current truth.
Send your first one-round reply today.
Free to start, and no account needed until you want to share. Answer with a walkthrough and watch the follow-ups disappear.